This is the current internal text while cofounder/legal review and missing operator/provider facts are completed. It is not an effective public policy.
Draft for cofounder and legal review — not approved for external use Updated: 26 September 2026
This Policy supplements the NameN Terms of Service. The actual payment provider, merchant role, tax treatment, operator identity, and support address must be confirmed before checkout is activated.
1. Prices and payment
| Product | Draft MVP price | Billing |
|---|---|---|
| Quick Scan | $0 | One eligible free scan per email/account |
| Verified AI Visibility Baseline | $199 | One-time |
| Eligible Fix Pack | $99 | One-time and only after a qualifying current finding |
| Monthly Monitoring | $199/month | Automatic renewal after the separate Monitoring launch |
| Annual Monitoring | $1,999/year | Prepaid automatic renewal after the separate Monitoring launch |
All prices are in US dollars and shown before applicable tax. The hosted checkout must show the exact product, total price, tax, billing interval, renewal terms, and refund/cancellation link before confirmation. NameN does not store raw card data.
2. Baseline delivery and minimum scope
Delivery is due within three business days after successful payment and confirmation of the required clinic information. Time waiting for missing or corrected required customer information is excluded.
The contracted Baseline panel targets eight consumer AI surfaces. At least six must produce valid observations. An unavailable surface is disclosed and rechecked once without charge within seven calendar days.
If fewer than six surfaces remain valid after the recheck, the customer chooses:
- a rerun without charge; or
- a full refund of the Baseline price.
A materially missed delivery deadline also permits a rerun or full refund unless the delay was caused by missing customer information or an agreed change. The report offers the included rerun directly. A customer seeking a refund contacts support from the Account area; support reviews the order against this policy before any Administrator/provider action.
3. What is not refundable by itself
The following are not, by themselves, service failures:
- a low visibility result;
- no AI recommendation or an unfavourable observed answer;
- no eligible Fix Pack because no material controllable problem exists;
- lack of traffic, leads, patients, revenue, ranking, citation, or later improvement;
- a third-party surface being unavailable when the agreed minimum scope is still met.
Confirmed factual, parsing, calculation, or report-assembly errors are corrected without charge under the Terms.
4. Fix Pack eligibility and delivery
A Fix Pack may be purchased only when current Baseline or Monitoring evidence confirms a material controllable problem with a realistic corrective path. We do not create or exaggerate a problem to make a sale.
Only one Fix Pack may be active. The delivery target is three business days after purchase or activation of an included annual credit and receipt of any required customer information. Recommendations do not include implementation or guaranteed outcomes.
5. Monitoring enrolment and renewal
Monitoring is not available until its separate product, method, billing, privacy, and release gates are complete.
When offered, the checkout must, immediately before consent, clearly display:
- monthly or annual price and applicable tax;
- billing interval and first charge date;
- that the subscription renews automatically until cancelled;
- how and when to cancel before the next charge;
- what happens to service and data after cancellation;
- the refund rules below.
The customer must take a separate affirmative action showing express consent. The product stores the terms version, price, interval, timestamp, account, and payment-provider reference as proof. No pre-checked consent is used.
6. Cancelling Monitoring
Cancellation must be available through a simple authenticated online path and support route. It disables the next renewal. Service continues through the paid period and then enters read-only: new checks and alerts stop, while purchased and delivered results remain accessible until verified account deletion.
An already-started period is normally non-refundable and is not prorated after ordinary cancellation. We may refund duplicate charges, payment errors, or a material inability to provide the paid Monitoring service. Mandatory law overrides this policy where applicable.
An annual plan includes up to two Fix Pack credits, each requiring a current eligible gap. Unused credits expire at the paid annual end date; they do not guarantee two documents and have no cash value.
7. Failed renewal
A failed Monitoring renewal starts a seven-day grace period. Pulse checks continue during grace, but a new monthly verified VLT calculation waits. Payment recovery restores active service. If payment remains unresolved after grace, new checks and alerts stop and the account becomes read-only. Failed renewal does not delete history.
8. Refund requests
Send a request to support@namen.ai with the account email, order reference, and reason. Do not send card details or patient data. We may verify the requester and order before acting.
Approved refunds are returned through the original payment method where supported. Provider and bank processing times are outside our direct control. Refund, dispute, and chargeback records are retained under the Privacy Notice and retention schedule.